Client Care

The answers you need – when you need them

Your continued success and satisfaction is the cornerstone of our mission. To ensure you get the most from your investment, we offer comprehensive and convenient support resources.

Quick Links for Current Clients

Online Support

Available every day, 7am - 7pm CST
Submit support cases quickly and easily online
View all open and closed support cases online
Emergency support (outside of business hours) and Enterprise plans are available
Contact Convio Customer Support on Twitter via @ConvioHelp - we'll follow up with you as soon as possible

How-To Chat (Live)

Available every day, 7am - 7pm CST
Our clients' favorite way to get answers for quick questions

Convio Customer Center & Convio LearnCenter

Available every day, all day - 24x7
How-to articles & discussions
Product tips & best practices
Product release updates & resources
Training classes & tutorials – Find live and recorded training on the Luminate and Common Ground platforms