Convio, Inc. Names Dick Tusia Vice President of Services

Technology Industry Veteran Brings Extensive Professional Services Experience to Leading On-Demand Internet Company for Nonprofits

Convio, Inc. — the leading provider of on-demand software and services that help nonprofits use the Internet for building strong constituent relationships and driving support — today announced that technology industry veteran Dick Tusia has joined the company as vice president of services.

Tusia has more than 25 years of experience in enterprise software deployment and professional services, and brings to Convio a strong track record of building and leading worldwide services organizations at high-growth technology companies. Prior to joining Convio, Tusia served as vice president of professional services at United Devices and was responsible for domestic and international customer support, professional services, technical services, training, pre-sales and information technology. While at United Devices, Tusia grew the company's services organization from a start-up model to an enterprise customer service model, increasing services revenue by 70 percent in a one-year period.

"Dick is well known within the technology industry as an experienced leader who knows how to build and run highly productive services organizations that increase customer loyalty and satisfaction," said Gene Austin, CEO, Convio, Inc. "His background in helping technology start-ups scale their professional services groups as they transition to the next level as companies makes him a great asset to the Convio team."

Before United Devices, Tusia was a senior vice president of worldwide customer services at PlanView, a provider of comprehensive IT portfolio management solutions. At PlanView, Tusia led a customer services team of more than 150 personnel that was well-regarded by IT industry analysts groups and which became a competitive advantage for the company. Prior to PlanView, Tusia was at Pervasive Software, a developer and marketer of systems management software for corporate IT environments, where he directed all worldwide technical services and support personnel and helped increase the company's overall customer satisfaction by more than 50 percent.

"As Convio continues to grow and expand its customer base, it is clear that the company, much like the previous companies I've been with, is taking the necessary steps for ensuring optimal customer service," said Dick Tusia. "It's exciting to join Convio and help contribute to the company's growth while helping nonprofit organizations leverage the Internet in new ways to achieve their marketing and fundraising goals."

Convio serves more than 600 organizations from diverse segments of the nonprofit sector. The company recently was named one of the fastest growing private companies in the country by Inc. magazine, and also was selected for Deloitte's "Texas Technology Fast 50" list which recognizes the fastest growing technology companies in the Lone Star State. Additionally, the Austin Business Journal named Convio as its 2005 "Private Company of the Year," and twice has recognized the company as one of the fastest growing private businesses in Central Texas.

About Convio

Convio is the leading provider of on-demand software and services that help nonprofits use the Internet strategically to build strong relationships with constituents for driving fundraising, advocacy and other forms of support. Convio has online solutions for fundraising, advocacy, Web content management, event fundraising, ecommerce and email communications. All solutions include the Constituent360™ platform, a sophisticated, online marketing database that centralizes constituent data and integrates with offline databases.

Convio's clients include American Red Cross, American Diabetes Association, American Society for the Prevention of Cruelty to Animals, AVON Foundation, Easter Seals, Farm Aid, Mothers Against Drunk Driving, National Multiple Sclerosis Society, National Trust For Historic Preservation, Ronald McDonald House Charities, The Susan G. Komen Breast Cancer Foundation and Thirteen/WNET New York. For more information, please visit www.convio.com

Press Contact:
Karoline McLaughlin
Director, Corporate Communications
Convio, Inc.

Convio, Inc. Names Dick Tusia Vice President of Services | Convio