Data Integration

Ensure a complete view of your CRM activities

At Convio, making sure our solutions work well with other solutions is a priority. It helps us provide more choices for the nonprofit community.

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Nonprofit organizations like yours may use an installed donor database system to support offline initiatives, as well as one or more online applications to support website, email, online fundraising and online advocacy efforts. And because integration between various applications is critical to centralizing data, we offer data integration solutions to ensure a complete view of your CRM activities.

• Constituent360™ and Common Ground - All Convio online marketing products share a single online marketing database, Constituent360™. As constituents interact with your organization online by registering or making donations, Constituent360 collects that information. And, since timely, accurate information is essential for use across your organization, our online marketing solutions integrate with our donor database/CRM system, Common Ground™, and with today's most popular donor databases.
  
  
• Convio MultiCenter - Convio MultiCenter functionality within the Constituent360 online database solves many common challenges of multi-affiliate, or federated, organizations by making it easy for chapters to share data and best practices across the organization. It enables federated organizations to support multiple autonomous business units within a single instance of Convio's online marketing platform.
  
  
• Database Connectors - Convio Database Connectors help open donor database applications to the web and integrate with Convio Online Marketing solutions. Our data integration team works with you to implement the right integration strategy for your organization, delivering the critical data exchanges that help achieve integrated multi-channel marketing. We currently offer data management solutions for salesforce.com® and Blackbaud The Raiser's Edge®.
  
  
• APIs - While the Convio platform offers extensive flexibility to serve online marketing needs, you may need additional, custom-built applications that integrate with Convio.  Using Convio APIs, your organization can develop applications that leverage Convio Online Marketing as a data management and transactional processing platform, and exchange data between applications.
  
  
• Extensions - Convio Extensions allow your organization to reach new and existing supporter by taking advantage of the rapid adoption of social media sites and leveraging third-party platforms, such as Facebook®, Google® and MySpace®.
  
  
• Reporting - Our unified reporting helps deliver integrated, accurate, and timely data across your online activities. Whether you begin with a pre-defined model or copy an existing report, you can easily customize it in any number of ways. By delivering the most-requested pieces of information reliably and securely, strong reporting will help you understand and improve performance by accessing data and transforming it into actionable information.

DataSync - Data Integration Services

Synchronizing donor database data from online interactions is essential for timely, accurate information across any organization. Our data integration services, or Convio DataSync, interact with offline donor database systems to ensure that data gathered online is accurate, timely and available for any of your organization's needs. Convio DataSync includes:

• Extensive database support – Avoid expensive, custom integration by using Convio's standard data import and export processes. Convio has proven success integrating with more than 30 different donor databases, including DonorPerfect and Blackbaud's The Raiser's Edge.
  
  
• Custom data mapping – Match data fields in Convio with fields in offline donor databases, mapping new online data to existing business processes.
  
  
• Data integrity – Automatically identify returning constituents and define rules for handling potential duplicates, specifying when to create new records, merge info, receive notification and more. Verify your success by viewing a log of all data synchronization operations.
  
  
• Automated synchronization – Schedule synchronization timing to import and export files with secure, automatic FTP access, or initiate the process manually at any time.